Terms and Conditions

Property Terms and Conditions

Notice is required 48 hours prior to your arrival date, cancellations within the cancellation period are subject to a cancellation fee. Cancellation pre-48hrs will receive a 100% refund. This policy does not cover the ‘Advance Purchase’ rate which requires full payment at time of booking and carries a non-refundable clause in acceptance at time of booking. All cancellations made directly with The Ross can be made by contacting the hotel directly. Bookings made from third-party websites should be cancelled directly with the website on which the reservation was originally made.

Cancellation after check-in cannot be refunded. If notice of cancellation is not given 48 hours prior to the arrival date, all deposits paid are non-refundable.

While we endeavour to provide all facilities advertised we will not be liable for compensation in the event we are forced to cancel or change your booking in any way as a result of situations outside our control which we could not foresee or avoid such as civil strife, industrial disputes, natural disasters, war, terrorist activities, fire, covid-19 or flooding.

Reservation Terms and Conditions

• All rates are quoted subject to availability and alteration.
• All rates displayed are inclusive of the current VAT tax rate unless stated otherwise.
• To make a booking you must enter the details of a valid credit or debit card legally held by you and this same card must be produced on arrival for payment to the hotel reception.

This card must be in the name of the guest as the cardholder must be present when taking payment. If we cannot debit a deposit from your card then such reservation shall be null and void.

Guests must present a credit card / debit card under their own name, and photo ID on check-in, failure to produce either or both will result in the hotel’s refusal to provide accommodation even if any other form of payment is offered.  For other hotel bookings including, but not limited to, functions, meetings, events, gatherings, weddings, funerals, communions, confirmations, christenings, celebrations or any other event the hotel deems necessary at a later date, the hotel will refuse to provide the product/service agreed if the booker/guest fails to produce a valid credit card under their own name accompanied by photo ID, upon arrival in the hotel/venue, at the time of booking, or at any point in which the hotel requests, even if any other form of payment is offered. The hotel reserves the right to make a request for the credit card and photo ID at any time. All debit cards with a pre authorisation function and credit card will be pre authorised upon arrival at the hotel. Should the pre authorisation fail, the hotel retains the right to cancel the reservation.

All terms and conditions listed here are applicable to all bookings made with The Ross, including all third-party websites, agents and tour operators. It is the responsibility of each guest to be aware of all booking terms and conditions held by The Ross.

The operators of this website do not accept liability for any errors or omissions and reserves the right to change information on the website.  The Ross reserves the right to amend Terms and Conditions at any time, and for any reason without prior notice to you.